Why Choose Technical Support Outsourcing over an In-House Tech Staff?
Hiring a third-party IT firm for your tech support needs is a concept that can benefit your business in a lot of ways. No matter what sort of company you run, having adequate technical support is going to help you in the long run.
The traditional way of doing things was to hire an in-house IT staff. Maintaining an IT staff requires you to spend on full-time personnel, someone to manage the IT department and spare some space for them in your office. All of these are recurring expenses that will cost you even when there are no frequent tech issues in the office or if it’s offseason for your product and you’re not receiving a single customer call for weeks.
Technical support outsourcing will give you the flexibility to pay for only the services you use when you need them. Your organization will have less burden since all the non-essential IT and technical support tasks will be someone elses responsibility. Aside from higher costs, the bottom line is that an in-house IT staff can derail your organization from its core focus. All those man power, time and financial resources you save could be put into more productive and profitable activities.
Technology is now an indespensible component for most businesses, but not all business are in the business of solving technological issues. The law of comparative advantage applies here: its better to outsourcce internal and your customers’ tech support needs if another firm can do it far more effectively and efficiently than you can.
Offshore Outsourcing Companies vs Local Technical Support Providers
If your primary motivation for considering technical support outsourcing is your budget, then you might be better off dealing with an offshore company. Take the time to research about offshore outsourcing companies to find a deal that would fit your budget. If cost is not your primary concern or if you can spare some of your budget, then you should definitely consider going for a local technical support company.
A local company can provide emergency on-site assistance within minutes. Most local companies are well integrated into the community as well and so they have goodwill within the community and will have a better knowledge of your market. You can even get discounts from vendors and partnership opportunities with firms if your local tech company has established relationships with other businesses.
In summary, techncial support outsourcing has far more benefits compared to maintaining an in-house IT department. Choosing between an offshore or local third-party tech provider would greatly depend on your company’s needs.